Scott Gibbens

Scott Gibbens


My name is Scott Gibbens. I am the founder of Professional Cleaning Group, LLC. I’ve been in the cleaning business for the past 30 years. 

I remember getting started in 1988. I was just a kid out of high school and a family friend in the business was giving me three of her clients. I remember how nervous I felt driving to meet them. Halfway there, I was ready to turn around and go home.

I knew how to clean, I had been doing it since tenth grade. But the thought of being a business owner was intimidating. I finally made it to the buildings. They were small and it was a perfect start.

I wish that I could tell you that it was all riches and glory since then, it wasn’t. It was hard and very painful at times. There were plenty of times when I wanted to quit, but I kept going. Today I have the privilege of sharing my experience and industry knowledge with other small business owners. Thanks for checking out my blog.

Growing Pains

When you are growing a cleaning business or any business for that matter, things can happen along the way that may cause you pain. It's often a minor thing or a series of minor things that can add up to embarrassing blunders with your clients. When we rolled out our...

The Cleaning Crew Did It

The commercial cleaning business comes with some interesting challenges. Our staff enters a facility, often after hours and performs a much-needed service. For the most part, we go unnoticed unless there is a problem. When there is, we often get blamed for it. If a...

Do Businesses Really Fail?

You have probably heard the statistics about new businesses in the United States. They claim that 4 out of 5 new businesses will fail within the first 5 years. You don't need to be a math guru to understand those are not good odds. I have to wonder, did those...

Spring Cleaning

I look forward to spring every year. Here in the Syracuse, NY area, our winters can be very extreme, although this winter has been mild. People often associate spring with spring cleaning. Why is that? I think it's the whole renewal process in general. Plants coming...